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Warranty / Returns
If you are the original purchaser of a new Kennedy product, then you are entitled
to a LIFETIME limited warranty on that product. The LIFETIME limited warranty extends
only to the repair or replacement of parts found upon Kennedy’s examination to be
defective in the material or workmanship of the manufacturer. This warranty does
not cover products that are damaged through any misuse, accidental mishandling,
neglect, modification or by means of normal wear and tear. The condition of this
LIFETIME limited warranty covers parts only, not labor and only applies to the original
purchaser of that product. Kennedy is not responsible for any incidental or consequential
damages which may arise out of the purchase or use of any Kennedy product; and Kennedy’s
liability for any breach of warranty shall be limited to replacement of the defective
part or parts as described above.
Returned Goods
New products in original cartons, approved for return by your Kennedy representative,
must be shipped prepaid to the factory or destination provided by your Kennedy Representative.
Goods returned freight collect will be refused, or if accepted, the freight charges
will be deducted from the credit allowance. Credit for approved returns will be
issued for the original invoice price, and subject to a 25% restocking charge.
Shortage or Damage Claims
- Note any discrepancy or damage on the carrier’s freight bill at the time of delivery
- Notify at once the delivering carrier and file the claim promptly within 24 hours
- All shipments are 100% inspected and counted before leaving Kennedy’s facility,
any shortages must be reported within one business day after receipt
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